About DeltaCare
Dentist Information
Benefit Information
For More Information
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E-mail us: flagshiphealth@deltadentalnj.com.
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Call us. In New Jersey: 1-800-722-3524.
Outside New Jersey: 1-800-848-3524.
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Write us: Flagship Dental Plans,
1639 Route 10, Parsippany, New Jersey 07054.
About DeltaCare
Q: What is Flagship?
A: Flagship is a subsidiary of Delta
Dental Plan of New Jersey which underwrites and
administers the DeltaCare program. DeltaCare is
a dental HMO-type program covering many people
through a network of private practice dental offices.
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Q: Whom
do I contact if I need assistance?
A: Flagship representatives will
assist you in all matters pertaining to the DeltaCare
program. In New Jersey you may reach a Flagship
representative by calling 1-800-722-3524, or outside
New Jersey by calling 1-800-848-3524. Office hours
are 8:00 a.m. to 4:30 p.m. Eastern time, Monday
through Friday.
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Dentist Information
Q: Once
I have selected a dental provider, may I change
my primary care dentist?
A: Yes. You may change your eligibility
from one primary care dentist to another by phoning
or writing Flagship by the 15th of the month. The
change will be effective on the first day of the
following month. However, requests to change dental
providers should not be made if a patient is in
the middle of treatment. If necessary, Flagship
representatives can advise you on the definition
of "middle of treatment."
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Q: My dentist
is a Delta Dental participating dentist, but
not on the list. Can I still have treatment rendered
by my Delta Dental participating dentist?
A: Delta Dental has several other
dental programs and not all Delta Dental dentists
participate with all Delta Dental programs. With
DeltaCare, you must select only those dentists
on the list. If you use a dentist who is not on
the list, you will not be covered.
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Q: Will
my entire family receive dental care from the
same DeltaCare provider?
A: Yes. You and all eligible dependents
will receive benefits in the same provider's office.
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Q: How
long does it take to get an appointment with
a dentist?
A: Three or four weeks is a reasonable
amount of time to wait for a standard appointment.
If you require a specific time, you may have to
wait longer for an appointment.
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Benefit Information
Q: If
I have a pre-existing dental condition, may I
join DeltaCare?
A: Yes. Pre-existing conditions are
not excluded under the DeltaCare program. Benefits
will not be provided for any dental treatments
which began prior to becoming eligible under the
DeltaCare program (i.e., work in progress, such
as preparation for crowns, root canals, impressions
for dentures, etc.).
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Q: Does
the DeltaCare program provide coverage for specialty
services?
A: Yes. Flagship maintains a panel
of specialists and coordinates all your specialty
care needs with your primary care dentist. If specialty
care is required, your primary care provider will
request authorization from Flagship to refer you
to the appropriate specialist. All specialty care
must be pre-authorized by Flagship.
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