Let Delta Dental of New Jersey make your job a little easier by viewing the Frequently Asked Questions (FAQs) below to help you better understand our new online billing system and payment process.
As we continually strive to improve the new online billing system and payment process – and make both more efficient for our clients – we ask that you kindly read the FAQs below. We hope that we have clarified and simplified some of the key aspects of the new online billing system and payment process through these important FAQs.
Electronic Bill Delivery FAQs
How does it work?
Online billing provides you with a number of convenient capabilities:
What are the billing changes?
How will I know my billing is available?
You will receive a summary invoice with a token located in the upper right hand corner. Click here to see a sample of the premium invoice summary, click here to see the claims invoice summary, click here to see the admin invoice summary, click here to see the claims statement and click here to see the eligibility statement. Using the token, you will go to the billing portal/website noted above the token and register. By doing this when bills are ready, you will receive an email notification that your invoices are available with a link to the site.
Where can we find the detailed report?
Because protected health information (PHI) should not be included in emails, the detailed report will be available online only at www.deltadentalnj.billtrust.com.
Since the detail will now only be online, will it be available in a printable format?
Who will you send the invoice to, and can I give someone else authority to go into the portal?
It will be sent to the primary contact you provided to us. This contact serves as the administrator for the site, and can add additional users with specified privileges. Note that the email only provides notification that a new invoice is ready to be viewed, along with a link to access.
What does the invoice look like?
The invoice looks different, but all the pertinent information is still there.Click here to see a sample of the premium invoice, click here to see the claim invoice summary, click here to see the admin invoice, click here to see the claims statement and click here to see the eligibility statement.
Can we pay online?
Yes, you can pay online via ACH. Click here, and follow the four easy steps for setting up online payment.
Do we have to pay online?
Online payment is not mandatory, but just take a look at the benefits:
Is my payment account information safe?
We protect your information with the highest level of encryption available. The website is PCI Level 1 Compliant and SSAE 16 Certified. They are the most stringent certifications to ensure your data is secure.
How long will invoices be available online?
Invoices will be available online for one year.
Is this HIPAA compliant?
Yes, this process will not change any of our current HIPAA compliancy.
Will I receive a consolidated invoice for Delta Dental business and Flagship?
Currently only Delta Dental business will be online.
Will the invoice be attached to the email notification?
Yes, a PDF copy of the invoice summary can be attached to the email notification if chosen under notification settings.
If I choose to continue to receive paper bills, will I still be able to view them on the portal?
Yes, even if you are receiving the summary invoice by mail you will still be able to view them online.
Can we update or change the enrollment we see online?
To make enrollment or eligibility changes, you should continue to use Delta Dental of New Jersey’s Eligibility Submissions “secure” web portal (login from any page on this website). However, you can dispute specific line items when using the online portal.
Will this affect the enrollment process?
No. Changes in billing will not affect the enrollment process.